I’ve been dealing with the issue all week. Here is my thread with them. Also, been DM Astralwerks on Twitter with very little success.
Apr 26, 3:54 PM EDT
Going to ask.... is there any update today? It can not take this long to get this information. Especially for someone who had paid money for it.
On Apr 25, 2019, at 4:01
Hello,
Is there someone I can talk to about this.
All you need to give me is the url and the download code that was suppose to be provided with my vinyl order.
I am a fan who does not pirate music. I pay artists for their work. In this case, I paid a premium to have the additional instrumental tracks. I received the physical goods, but not the ability to access the 3 instrumental tracks. I feel like this is unfair and not a good way to treat fans who actually pay for the artists music.
#confusedfan
On Apr 25, 2019, at 3:37 PM, The Chemical Brothers <thechemicalbrothers@umgstores.com> wrote:
Jill (uMusic Customer Care)
Apr 25, 4:37 PM EDT
Hi
We are very sorry for the delay and any inconvenience. Please be assured that we are looking into rectifying this situation as soon as possible!
We will be in contact as soon as we have an update!
Feel free to contact us with any additional questions or concerns.
Thank you for your patience and support,
Jill + uMusic Customer Care
Apr 25, 1:56 PM EDT
Sorry to be a pest. It’s now been 3 days and there is not a resolution. Any update?
On Apr 24, 2019, at 11:08 AM, The Chemical Brothers <thechemicalbrothers@umgstores.com> wrote:
Jill (uMusic Customer Care)
Apr 24, 12:08 PM EDT
Hi
We are reaching out to reassure you that we are still looking into this issue. We will be back in touch with an update as soon as possible!
Once again, our apologies for any inconvenience. Please feel free to contact us with any additional questions or concerns in the meantime.
Thank you for your patience and support,
Jill + uMusic Customer Care
Apr 23, 4:49 PM EDT
Hello,
Do you have an ETA on this? I would not think it would take long to give me this information. Considering it’s something I already paid for, I’m getting rather frustrated.
Clifton (uMusic Customer Care)
Apr 23, 12:28 PM EDT
Hi
Our apologies for any inconvenience! We are looking into this issue for you and will be back in touch with an update as soon as possible.
Thank you for your patience and support,
Clifton + uMusic Customer Care
Apr 22, 7:58 PM EDT
This is a follow-up to your previous request #1091849 "Re: Order conf..."
Hello,
I received my order today. However the download card for the bonus tracks was not included.
Please send me a link to that ASAP. Very disappointed that it was not included as that is one of the main reasons I made this purchase.
I would also like the download card mailed to me in addition to receiving the info via email.
Thank You,
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