Sounds very similar to what I got today
"Hi Zac,
Thank you for your reply. Your feedback has been noted and will promptly be reviewed by our staff. We would like to apologize for your experience and any inconvenience.
We wanted to reassure that we are currently working with the client to rectify this issue as soon as possible. Unfortunately, we do not have direct access at this moment to music associated with the download cards. Our sincere apologies for your experience and any frustration caused.
Please be assured that as soon as we have the official word of how this situation is being rectified, we will loop you in immediately.
Once again, we apologize that this occurred and for any inconvenience.
Feel free to contact us with any additional questions or concerns.
Thank you for your patience and support,
Jill + FH Customer Care"
3xLP