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For people who pre-ordered and live outside of Europe and the U.S

  • The Boxer
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Have you guys/gals received it yet?
I pre-ordered the deluxe 3lp vinyl and also the deluxe CD on the chem store the day it was announced. I live in Chile and still haven't received them  :(
 


  • The Boxer
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  • The devil is in the details
Well, lemme look at some emails...
I live in Queensland Australia and I ordered the Deluxe CD on April 26th via the store that was on the Chem Website at the time (before the new site), and I got an email on July 16th saying it was dispatched and would take "approximately 7-20 working days" to arrive. It showed up 16 days later on July 31st (I remember this date exactly, cause it was my brother's birthday by some coincidence)
I don't know if things should be simiar for you, considering your purchase is the vinyl and not the CD, but if you bought it through the store on the Chem Website, you should get an email when it's dispatched, and I'd be concerned if this email still hasn't come.
The devil is in the details


  • The Boxer
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Thanks Bendy,
I got the same e-mail on the same day (July 16th).  Saying: The Chemical Brothers Store Order C1423364 Delivery 1 of 1 has been dispatched.
Though i bought both the deluxe CD and the triple vinyl. And still haven't received them..
7-20 working days should have already arrived, right?
Regards


  • The ChemBase Team
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I also bought the 3LP vinyl, same timing etc. I am in Aus and only just got it 2 days ago. I'd give it another week and if you don't see it send an email.


  • Galvanizer
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It really shouldn't be this hard with pre-orders. Hopefully it will show up soon.


  • The Boxer
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CANT FUCKING WAIT


  • The Boxer
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I live in Canada and mine only showed showed up last week. Keep the faith guys...........trust me its worth it.


  • The Boxer
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Can you believe it hasn't arrived?? I spent like 120 bucks for it.
And the guys at universal reply saying shit like: "oh.. so it hasn't arrived yet."


  • 2rbo Nutt37
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Can you believe it hasn't arrived?? I spent like 120 bucks for it.
And the guys at universal reply saying shit like: "oh.. so it hasn't arrived yet."

The service is indeed crappy. You should, if you haven't already, kindly yet firmly voice your disappointment and ask them where your parcel is and what they're going to do about it if it's lost. It's over a month now since it's been shipped and it should already have arrived at your destination.
You wanna know my biggest disappointment for the live sets 2019? You wanna know? I tell you what my biggest disappointment is: I AM FUCKING NOT THERE!


  • Freak Of The Week
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Can you believe it hasn't arrived?? I spent like 120 bucks for it.
And the guys at universal reply saying shit like: "oh.. so it hasn't arrived yet."


I never ordered anything from Universal, but don't they have at least some sort of tracking.
I'd be piss! sorry for your delay man.
Give us an update if they plan to replace it with another one.
This is up there. Like, Star Guitar up there.


  • The Boxer
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wow, Universal really dropped the ball on this release.............


 

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